Terms and Conditions: Manchester Craft Blanks

1. Product Information & Material Specifications

Stock and Production

We operate from a high-volume industrial facility, allowing us to maintain extensive stock levels. This infrastructure enables bulk processing and swift order fulfillment while keeping costs competitive for our customers.

MDF Materials

  • Appearance: Natural MDF shades vary from light beige to brown. 6mm and 18mm stock may feature a green moisture-resistant core; this does not affect quality and will not show through once painted.

  • Finishing: For a professional finish, we recommend lightly sanding between paint coats.

Wood Veneer

  • Preparation: Veneers are shipped with a protective film on one side that must be removed prior to use.

  • Enhancement: Grain patterns can be enhanced using stains or lacquers. Use high-quality wood glue for all embellishments.

Acrylics and Adhesives

  • Bonding: Use specialized plastic adhesives (e.g., Tensol) for acrylic-to-acrylic bonds. For acrylic-to-wood applications, we recommend high-strength adhesives like UHU or Gorilla Glue.

  • Assembly: Due to manufacturing thickness variances, jointed acrylic components may require adhesive for stability or light sanding for a precision fit.

  • Sublimation: All acrylic products (excluding mirrors) are cast acrylic and suitable for sublimation. White acrylic provides optimal color results.

Printed Items

  • Care: printed products are waterproof and should be cleaned only with mild soapy water.

  • Warning: Do not use alcohol-based cleaners or sprays, as these will damage the print.

2. Order Management

Amendments, Add-ons, and Cancellations

To maintain our rapid turnaround times, we operate a no-amendment policy. Once an order is placed, items cannot be added, removed, or cancelled. Please verify your basket contents thoroughly before completing your purchase.

Collection at Checkout

The “Collection” option is strictly for customers physically collecting from our unit.

  • Misuse of Collection: Any attempt to use this option to bypass shipping fees or “add on” to an existing order will result in an immediate cancellation and refund.

  • Fees: Such refunds are subject to a deduction of payment processing fees plus a £3.50 administration fee.

Returned Parcels (Non-Delivery)

If an order is returned to us due to an incorrect address, failure to collect from a sorting office, or a forced return:

  • Refunds: We reserve the right to refund the order minus original postage, payment fees, and a £3.50 restocking fee.

  • Reshipping: A new postage charge plus a £3.00 administration fee will apply to send the order out a second time.

3. Returns & Refunds

B2B Sales Status

As a Business-to-Business (B2B) supplier, Manchester Craft Blanks is not legally required to offer a right of return. However, we offer a discretionary return policy on ready-made, non-customized items only.

Standard Returns

  • Notification: You must notify us within 7 days of receipt.

  • Timeline: Items must be received back within 21 days of original delivery.

  • Condition: All returns must be in perfect, resalable condition.

  • Fees: We reserve the right to deduct outgoing postage, transaction fees, and a £3.50 restocking fee.

Exclusions

Items manufactured to your specific specifications, personalized products, or made-to-order items are strictly non-refundable.

4. Damages, Errors, and Shortages

Damaged Deliveries

If an item arrives damaged, notify us within 7 days with photographic evidence of the item and the packaging.

  • Protective Film: All damaged acrylic or covered MDF must be photographed with the protective film still intact. If the film is removed, we cannot provide a free replacement.

Missing Items & Errors

  • Shortages: You must alert us within 7 days. We record the packing process for every order and will review the CCTV footage to verify the contents. After 7 days, footage is inaccessible and no claims can be processed.

  • Design Errors: If we make a mistake with your design, contact us within 7 days for a priority replacement.

5. Collection & Storage

Collection Hours

You may collect your order during the following hours (no appointment necessary):

  • Mon – Fri: 09:30 – 16:30 

Abandoned Orders

Orders must be collected within 6 months.

  • After 6 months, a storage fee of £10 per month applies.

  • After 9–12 months, uncollected orders will be donated to charity. No refunds will be issued.

6. Intellectual Property & Copyright

All designs and products produced by Manchester Craft Blanks are our exclusive intellectual property. We maintain a zero-tolerance policy regarding the unauthorized reproduction of our designs. We actively monitor the market and will pursue legal action against any individual or business found to be infringing upon our copyright.