Terms & Conditions

We are a family run business selling wholesale craft blanks to small business’. We started of working from home with one laser and have grown in size with 10 machines including CNC machines and UV printers. We work in a large industrial unit and hold a large quantity of stock so that we can porcess our orders swiftly and keep our cutting costs low by cutting in bulk.e work with a variety of matrerials, MDF can come in a variety of shades of beige/brown and the 6mm and 18mm MDF often comes with  green core or fully green. We only use high quality materials and the colour will not show through once painted. We recommend sanding items to improve their appearance for you to sell on at maximum profit. Our MDF can be painted using a variety of paints and a sand in between coats is recommended for a smooth finish. Our wood veneer once sanded looks beautiful but can be enhanced with stain/lacquer. We recommend wood glue if you need to glue any embellishments onto either of our woods. To glue acrylic you can use a variety of plastic glues, we use Tensol to bond acrylics together for a durable bond. We use uhu or gorilla glue to adhere acrylic to wood. When engraving acrylics, the engraving goes a lighter colour, so engraving on darker colours shows up very well. Engraving on white, cream, yellow, baby pink etc can make the engraving harder to see. Many crafters infill the engraving with acrylic paints. Alternatively you can request any of our products without engraving so that you can use vinyl text instead. We UV print a lot of acrylic items which is suitable for outdoor use and is perfect for vinyl application too.

All our acrylic apart from the mirrors are made from cast acrylic and are suitable for sublimation. The white gives the best results.

UV printed products are waterproof and can be cleaned with soapy water. Do not use alcohol spray on these items.

Add Ons

Due to the time it takes us to locate orders to add to them we have had to remove this facility. We were spending almost 2 hours a day actioning these requests which pulled us away from getting the orders out. Now we have removed the facility we operate much quicker enabling us to keep our turnaround time down. So please do check you have everything in your basket before checking out. Selecting collection at checkout will delay your order, you will need to make payment for postage along with an admin fee for the time involved in chasing payment. Collection at checkout is for collection customers only.

Returns & Refunds

If you are not completely satisfied with your ready made items you are welcome to return them to us in perfect condition. You must let us know within 7 days and return within 30 days. Refunds will be processed within 7 days, fees and outgoing postage will not be refunded.

Items that are made to your specification cannot be resold, so therefore cannot be returned for a refund.

If any item arrives to you broken please contact us immediately with details, within 7 days. We will need to see photographic evidence of the damaged item AND the packaging so that we can liaise with our packaging department and courier to rectify the situation. We will get replacements out to you as a matter of urgency.

** Any acrylic damages must be photographed with the protective coating on. If you remove the protective coating we will not provide a free replacement. This is due to customers rippng the protective coating off causing damage and then requesting free replacements. Please check all acrylics before removing the coating. Low cost replacements can be issued if you break an item.

Whilst we try our best not to make mistakes, we are only human, and sometimes we can make errors with our designs. If this happens, please contact us within 7 days. We will redesign your item and get it in the post as a matter of urgency for you.

After 14 days we are unable to process any refunds. We cannot put a claim in with our postal service after this time so please ensure you contact us as soon as you receive your delivery if there are any issues.

Please see our Facebook page for up to date turnaround times and the banner on the top of each page of this website. All orders are posted via tracked services

Copyright

All our designs are our intellectual property. We will not tolerate any other laser cutters copying our designs and we do take legal action against others that copy. Likewise we will not copy someone else’s design.